"I ordered a small black dress, but when..."
I ordered a small black dress, but when the package showed up it was a red one in medium. I was disappointed because I was excited to wear it, then just kind of confused when I opened it. The dress itself looked okay, but it definitely wasn’t what I picked, so now I have to deal with returning or exchanging it.
davidharris3670
May 26, 2026
"Not happy with my order"
I was disappointed with my order. I bought something from lovethelabelnyc.com thinking it was going to feel a bit nicer for the price, but it just did not. The fit was weird on me, and the material was not really what I expected.
The buying and return process was also more annoying than I thought it would be. It felt like way more hassle than it needed to be, so overall it just was not a great experience for me. Maybe other people have had better luck, but I would not order again.
"Cute, but it didn’t last like I expected"
I thought this was really cute when I first got it, and I liked wearing it. But after just a couple of wears, the seams started loosening, which was disappointing. I wasn’t expecting it to last forever, of course, but you’d think it would hold up a little better than that.
"Just didn’t feel right"
I don’t know, it just really wasn’t my thing. Something about it felt a bit cheap to me, and I couldn’t get past that.
"Worth it if you grab it on sale"
I ordered a dress from Love the Label while it was on sale, and at that price, it felt like a good deal. I’m not sure I’d pay full price, but I was pleasantly surprised by the fabric and the way it fit, especially around the waist and shoulders.
Shipping was totally fine, nothing unusually fast, but it arrived in a normal amount of time. The packaging was cute too, with a nice little polished feel, but not so overdone that it felt wasteful.
I’d probably give it 4 stars because I do wish the sizing info had been a bit more specific. Even just a few extra measurements would have helped. Overall though, for what I paid, I’m happy with it and would order again if I caught another sale.
"Customer service left me hanging"
I reached out a few times with messages and didn’t hear anything back for days. At this point, I don’t trust their customer service to follow through or actually help when there’s an issue.
Rachel_cogburn89
April 30, 2026
"Refund took about a bit"
It took around a little longer than I expected, but I did end up getting my refund eventually
richard.Hader
April 06, 2026
"Everything I wanted was out of stock :/"
I found a dress I really liked and went to order it, but almost every size was already gone. A few items still showed on the site, but once I clicked in, my size either wasn’t there or it looked unavailable anyway :(
it was frustrating. I checked back a few times hoping something would change, but nothing did, so I just gave up.
Alfonso_walton92
April 06, 2026
"Cute dress, but not the easiest to wear"
I really wanted to love the dress I ordered from lovethelabelnyc.com because the style is genuinely cute and it looked great when I first tried it on. It has that pretty, polished look I was hoping for, so I can see why people are drawn to it.
That said, it just wasn’t very comfortable for me. The fabric felt a bit stiff and started to feel scratchy after about an hour, and the fit rubbed under my arms enough that I kept fussing with it all day. For the price, I expected it to feel a lot better, so I probably wouldn’t buy again
hello_murray174
March 28, 2026
"I ordered this dress thinking it was going..."
I ordered this dress thinking it was going to be a soft beige like it showed on the site, but when it arrived it was almost yellow. Like… how is this okay? I even checked the photos again on a couple different screens just to make sure I wasn’t imagining it, and nope, it still looked completely different online. For the price, I really expected the color in the pictures to be way more accurate. I bought it for an event and now I don’t even want to wear it. Super frustrating
hello_irene534
March 20, 2026
"The return process is testing my patience"
I returned my order and now I’m just stuck waiting around for my refund. I get that these things can take time, but it’s frustrating feeling like I’m being forced to be patient with no real update.
Frances_brown70
March 14, 2026
"I really wanted to like this because it..."
I really wanted to like this because it looked decent when I first got it, but the fabric just felt cheap. It was rough and kind of scratchy instead of soft, so I ended up feeling uncomfortable the whole time I wore it. Maybe it’s fine for someone who doesn’t mind that texture, but for me it was frustrating
MayraCusack
February 28, 2026
"Sizing made the whole thing such a hassle"
I ordered my usual size, but the fit was completely different from another dress I bought from the same place. One dress was way too big, and the other felt super tight, like I was trapped in it. It was really frustrating and just not worth the trouble.
William_rowe92
February 12, 2026
"Sizing felt way off on me"
It’s a really cute piece, but yeah, the sizing just didn’t work for me. I ordered my usual size and it ended up feeling tight in a few random spots, so the fit was kind of disappointing.
MichaelVaness
February 10, 2026
"A bit frustrating to use on my phone"
I tried using the site on my phone, and it was kind of a hassle. It kept lagging and taking longer than I expected to load things, so every little step felt more annoying than it needed to be. Maybe it works better on a computer, but on mobile it definitely wasn’t a smooth experience for me.
marilyn_Fowler89
February 05, 2026
"Frustrating exchange experience"
The exchange process was really annoying. It took more effort than it should have. I won’t be ordering from here again.
James-redford
December 26, 2025
"Packaging showed up crushed, even though the email said otherwise"
The package arrived in rough shape, the box was ripped, wet, and totally crushed on one side. I was also a bit confused because the email made it sound like everything was fine with the delivery, but the actual package definitely didn’t look that way.
Roy-talmage
December 23, 2025
"Disappointing quality and honestly frustrating"
I ordered a dress and the second I felt the fabric, I could tell it was cheap. The stitching was messy too, and one of the seams started coming loose just from trying it on. I was already feeling mentally drained, so dealing with this was just extra frustrating. Definitely not worth the price, and I’m disappointed.
hello_jesus561
December 18, 2025
"Shipping took longer than I expected"
I’m not totally sure if this is typical, but the shipping took way longer than I was expecting. The item did show up in okay condition, so that part was fine, but the wait was annoying. The tracking updates also weren’t very clear, which made it harder to know what was going on.